Monash Study Support

Brief

Challenges: Students face difficulties navigating cluttered information about available support services.

Problem Statement: The current system lacks clear categorization, causing confusion and hindering access to essential resources.

Design Priciples

Style: The platform features a clean, intuitive interface that categorizes support services for easy navigation.

Design: By organizing information logically, it enhances usability and ensures students can quickly find the support they need.

Design Process

The process began with user research to identify pain points. Brainstorming sessions generated ideas for categorizing services. Prototypes were tested and refined iteratively based on feedback. Accessibility considerations ensured the platform's ease of use. Quality assurance testing ensured a seamless experience.

User Research Summary

• User research revealed a need for organized and accessible support services.

• Monash Study Support categorizes information.

• The service promotes efficient access to information.

• It reduces confusion for users.

Design Process Activities

• The design process focused on simplifying navigation and improving access to support services.

• Raw sketches and design jams were used to brainstorm initial ideas.

• Card sorting and audience interview notes informed the logical categorization of information.

• Iterative testing, including SME interviews, led to refined features.

• The design underwent multiple crit/review sessions.

• Problem statements were framed as HMW (How Might We) statements.

• The aim was to provide a streamlined, user-friendly platform for all students.

Final Thoughts and Learnings

Developing Monash Study Support highlighted the importance of clear categorization in improving accessibility. I learned that organizing information effectively can significantly enhance user satisfaction and engagement. This project emphasized creating a platform that meets students' needs with clarity and precision.